01 — Who
This is Vincenzo's shop.
Not a franchise.
There is no head office, and no supply contract telling him which tomatoes to buy. He built the benches out front himself. He picks up the phone himself. When a leg of prosciutto needs slicing, he does that himself too.
That is the entire idea: one person who cares more than any system would ever require him to. You can taste the difference, and it is the only marketing he has ever needed.

“Your mouth is the best marketing. Always.”



